Returns and refunds
Unopened, within thirty days of delivery. Write to support@getvitalchem.com before sending anything back, so we know it is coming and can tell you where.
The terms
- Thirty days from delivery to ask for a return.
- Unopened and in resalable condition. Chemicals cannot be restocked once a seal is broken, so an opened kit can only be refunded if there is something wrong with it.
- If the fault is ours — wrong item, damaged in transit, not as described — we pay the return postage and refund in full, shipping included. Send us a photograph and you will not usually need to return it at all.
- If you simply changed your mind, the return postage is yours and we refund the price of the goods rather than the original shipping.
- Refunds go back to the card you paid with, within five business days of the return reaching the warehouse.
Before it ships
An order that has not yet been approved for shipping can be cancelled outright: ask, and it is refunded the same day.
Every order here waits for a person to approve it before anything leaves the warehouse, which is why cancelling early is simple rather than a favour.
Starting one
Email support@getvitalchem.com with your order number and what is wrong, or use the contact form. You do not need an account and there is nothing to fill in first.
Your order number and the email it went to are both on the confirmation — look the order up if you no longer have it.
These terms form part of our terms of sale.